Terms and Conditions

These terms and conditions constitute the agreement between you and Airport Taxis and Transfers. You accept the terms and conditions of the agreement by booking a taxi or using our services.

1. Definitions

Airport Taxis and Transfers and the term “we” or the “us” refers the company that provides the service. Any person, company or business that makes a booking with us can use the terms “you” or “your”.

2. General

The following clauses apply to all Passenger Services including Account Services.

2.1 These Terms shall be incorporated and form part of all Contracts for the provision of the Services by the Company to the Customer.

2.2 Each party acknowledges that it is not relying on any statements, warranties or representations given or made by the other whether actual or implied by common law or under statute in relation to the subject matter of any Contract and that it shall have no rights or remedies with respect to such subject matter otherwise than under the relevant Contract.

2.3 No delay or omission by either party in exercising in whole or in part any right, power or remedy provided by law or under the Contract shall:

2.3.1 Affect that right, power or remedy; or

2.3.2 Operate as a waiver of it.

2.4 The Customer agrees to indemnify and keep the Company fully indemnified from and against any direct and indirect losses, claims, expenses, damages or liability whatsoever incurred or suffered by the Company as a result of the negligence, acts or omissions or default under the Contract by the Customer, or any Passengers, employees, agents or subcontractors.

2.5 The Customer shall be liable for any damage caused by Passengers to any Passenger Vehicle.

2.6 Subject to the following provisions of this clause 4, except in respect of death or personal injury caused by the Company’s negligence, or that of its servants or agents, the Company’s liability to the Customer for loss and/or damage caused by the negligence of the Company and/or its servants or agents, or otherwise which arises out of or in connection with the provision of the Services or their use by the Customer shall be limited as follows:

2.6.1. In relation to the Services generally, the Company’s liability shall not exceed £100;

2.6.2. In the case of lost or damaged Goods (including where relevant luggage of Customers traveling in Passenger Vehicles), the Company’s liability shall not exceed £100 unless the Customer has notified the Company that the Goods have a value in excess of £100 and the Company has agreed in writing to be responsible for the repair or replacement of the Goods up to a greater value and the Customer shall indemnify the Company against any Passenger claiming sums in excess of such limits.

2.7 To the extent permitted by law, the Company shall not be liable in any way whatsoever for the acts or omissions of any sub-contractors to whom the Company sub-contracts the Services to in accordance with our terms and conditions. The Company shall use its reasonable endeavors to ensure that it only sub-contracts the Services to such third parties that have at least the minimum insurance cover required in the third party’s country of operation. If the Company is aware that a third party does not have a level of insurance coverage which the Company would expect, the Company reserves the right to request that the Customer signs a standard form disclaimer and acknowledgement in respect of the same.

2.8 The Company shall not be liable to the Customer for any loss of anticipated savings, business revenues, or profits whether categorized as direct or indirect or any indirect, special or consequential loss (including losses arising from business interruption, wasted management time, loss of goodwill, data and all other such loss whether or not arising in the normal course of business).

2.9 The Company shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any delay in performing or any failure to perform any of the Company’s obligations under the Contract if the delay or failure was due to any circumstances or cause beyond the Company’s reasonable control.

2.10 The Company shall, in any event, have no liability in respect of any claim, howsoever arising, that is not notified to the Company by the Customer, in writing, with sufficient particularity, to identify the nature and the quantum of the claim within seven days of the occurrence of the circumstances giving rise to the claim.

2.11 The Customer acknowledges that the limitations on the Company’s liability as set out in this document are fair and reasonable in the circumstances having been taken into account and reflected in the level of the Charges.

2.12 Any complaints relating to the Services shall be addressed to the Company and made in writing within 7 days of the event giving rise to the complaint.

2.13 Termination of this Contract shall be without prejudice to any rights and/or obligations of the Company and/or the Customer accruing prior to the date of such termination.

2.14 Any notice required or permitted to be given by either party to the other under these Terms, shall be in writing and may be given personally or sent by fax or by prepaid registered post to the other party at its registered office or principal place or business or such other address as may at the relevant time have been notified as that party’s address for service. Any notice sent by email shall, in the case of a email sent before 5.30 pm on a Business Day, be deemed served on receipt of a successful delivery notification and, in the case of a email sent after 5.30 pm on a Business Day, at 10 am on the next following Business Day. Any notice served by registered post shall be deemed served 48 hours after posting to an address in the United Kingdom or 5 Business Days after posting to an address outside the United Kingdom. In proving the service of any notice it will be sufficient to prove, in the case of a registered post letter to provide proof of delivery and, in the case of a email, that such a email was duly delivered by providing delivery confirmation report.

2.15 A person who is not a party to any Contract shall not have any rights under or in connection with it.

2.16 The Company reserves the right to subcontract or delegate in any manner any or all of its obligations under any Contract to any third party or agent.

2.17 If any provision of these Terms, which is not of a fundamental nature, is held by any court or other competent authority to be invalid or unenforceable in whole or in part, such part, term or provision shall be deemed deleted from these Terms and the remainder shall not be affected. Should the foregoing apply the parties shall use all reasonable endeavors to agree upon any lawful and reasonable changes to these Terms which may be necessary in order to effect, as close as possible, to give effect to the commercial intent of these Terms.

2.18 The Company reserves the right to amend these Terms at any time upon written notice to the Customer. Notice of non-material amendments to these Terms shall be posted on the Company’s website.

2.19 These Terms shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

2.20 The use by the Customer of the Company’s website is also governed by the Website Acceptable Use Policy. It is advisable that the Customer takes the time to read these, as they include important terms and conditions which apply to the Customer for any services provided by the Company.

3. Booking

3.1 It is your responsibility to plan enough time to get to your destination on time. This applies to all airport transfers. You are responsible for making sure you arrive on time.

3.2 You are responsible for choosing a car that is suitable for your passengers and their luggage. Airport Taxis and Transfers does not guarantee that you will be able to transport excessive luggage. You should be aware that children, regardless of age, are considered one passenger.

3.3 Anybody who requires wheelchair access should ask at the time of booking.

4. Prices and Payment

4.1 Airport Taxis & Transfers will provide a quote based on the information you have provided. Except where otherwise noted, all prices are exempt from VAT. If applicable, an additional charge will be added. We reserve the right to modify the quote if there are any material changes to the itinerary.

4.2 The quote includes a 30-minute waiting period following the landing time and the cost to park at the airport. Any additional waiting time beyond this period will be charged at the Airport Taxis and Transfers standard waiting rate. While we will make every effort to verify flight details and adjust our service as necessary, we are not obligated to. The collection point at most airports is the designated pickup point. The quote only includes the pickup from pickup point and not from Arrivals Hall. The Arrivals Hall service is different request also known as ‘Meet and Greet’ and is only available on special request and subject to availability and price. If you require ‘Meet and Greet’ please call or email the office.

4.3 After you accept a quote, we will confirm your booking. This confirmation will be sent to you on the email you provided at the time of booking.. Please ensure it is correct. We will not be held responsible for delays or additional costs if you fail to notify Airport Taxis and Transfers.

4.4 You can pay for your journeys with us using most credit or debit cards via our secure payment gateway.

4.5 Prices quoted on website may vary on different periods for the same destination. Our pricing system takes into various factors when calculation prices i.e distance, type of vehicle requested and availability, time that it would take to complete the journey, the date and time of the journey requested. On occasions during busier times the price of particular journey will be quoted higher as compared to quieter time, this is due to less traffic based on travel time collected from data from various sources.

4.6 Surge pricing may be in effect based on supply and demand factors, time of the particular day usually after 2300hrs however not necessarily.

4.7 Please note that all on line reservations are now subject to card payment only (the company reserves the right to accept cash payment or other forms of payment at its own discretion, but reservations can only be made with the assistance of an operator, via phone, email or chat online). This enforcement is now in place due to the sudden rise in “no shows” and fake reservations that we have been experiencing. If for any reason you need to cancel the booking, payment will be refunded according to our standard cancellation and refund policy.

4.8 Any dispute in respect of the Charges shall be submitted, in writing, within 7 days of receipt by the Customer of the relevant invoice. 

5. The Service

5.1 All passengers are responsible for their conduct during the journey. A charge may be made to cover cleaning costs if the vehicle is damaged, stained, or otherwise negatively affected by passengers.

5.2 It is not allowed to eat, drink, or smoke in the vehicle.

5.3 Children in cars should be secured in a way that is appropriate for their height, weight, and age.

5.4 It is not permitted to transport more passengers than what is required by insurance or licensing.

6. Cancellations

You must cancel your booking with Airport Taxis and Transfers as soon as possible. A fee will be charged if you cancel your booking after the deadlines mentioned our cancellation policy. Full details of cancellation charges are mentioned in separate section titled ‘Cancellation Policy’.

7. Liability

7.1 Airport Taxis and Transfers will make every effort to ensure that you reach your destination on time, but we cannot be held responsible for delays beyond our control. Airport Taxis and Transfers is not liable for losses that you or your company may incur.

7.2 You are responsible for your luggage.

7.3 We will provide a replacement car if your vehicle breaks down on your journey with Airport Taxis and Transfers.

7.4 Airport Taxis and Transfers will not reimburse you for any costs, damages or losses resulting from the omissions or acts of any member of your party.

7.5 No one involved can exclude or limit liability for personal injury, death or other cause that ash been caused through negligence, fraudulent misrepresentation, or wilful default or any other matter that is not enforceable by all/any applicable law.

8. Termination

If any vehicle or driver is put at risk by you or another passenger either through violence, abuse, discrimination or passing of any comments either racial or otherwise, we reserve the right to cancel or refuse any booking with immediate effect. No refunds will be given for any trip that is cancelled during the hire.

9. Passenger Services

9.1 The Company may, in its absolute discretion, decline to accept any Booking.

9.2 The Company shall use reasonable endeavors to provide a Passenger Vehicle in good working order of the type specified by the Customer (or, in the event that such a vehicle is not available, a reasonable alternative vehicle) within any time for so doing given by the Company or within a reasonable time. In the event that the Company is unable to locate a driver with which it directly collaborates, we aim to inform within reasonable time to seek an alternative service – the existing reservation with the Company will be refunded in full

9.3 In providing the Passenger Services, a Driver shall choose, at his/her sole discretion, the route from the Collection Address to the Customer’s destination. If a Customer requests that a specific route is taken, any price quoted in respect of such journey may be amended.

9.4 Passengers are not permitted to smoke in any Passenger Vehicle.

9.5 Passengers shall not play any musical instrument or recorded music in any Passenger Vehicle except with the written permission of the Company or Driver.

9.6 Passengers shall not consume alcohol in any Passenger Vehicle except with the written permission of the Company and the Company/Driver reserves the right to decline carriage to any Passenger who, in its opinion, is intoxicated.

9.7 The transportation of luggage in a Passenger Vehicle shall be permitted in the absolute discretion of the Company/Driver. Passengers shall remain responsible at all times for their personal luggage that includes loading luggage in the vehicle at the time of boarding vehicle and unloading luggage out at the time of exiting the vehicle.

The Driver may assist the Customer with the loading and unloading of his/her luggage from the Passenger Vehicle, at the Driver’s sole discretion and upon request from driver by passenger.

9.8 The Company accepts no responsibility for the loss or damage to any luggage during loading/assisting the passenger and unloading or assisting the passenger. It remains passenger’s sole responsibility to not allow or stop the driver should they feel concerned that the driver may not or should not touch or load and unload their luggage  or belongings.

9.9 The Company accepts no responsibility for the loss or damage to any luggage which is transported in a Passenger Vehicle. The Customer acknowledges and accepts that any luggage stored in the Passenger Vehicle may move around during the journey and accordingly the Customer (and any Passengers) should take extra care when opening the luggage compartment of the Passenger Vehicle.

9.10 All Passengers are required to use seat-belts at all times.

9.11 The Company will allow unaccompanied children of 14 years of age or less to travel alone in a Passenger Vehicle at its own discretion. When booking a journey for any child less than 14 years of age the caller must inform the Company that a child will be traveling. The Company does not accept any additional responsibility for any child who travels unaccompanied in a Passenger Vehicle. Please note child seats are not a requirement in Taxi & Private Hire Vehicles, and for this reason we do not enforce or provide these while undertaking a journey with us; you can bring your own seat, but this cannot be stored with the driver.

9.12 The Company reserves the right to charge reasonable cleaning charges plus three hours loss of earnings for the driver at our normal hourly rate (as detailed in the Price List) in the event of spillages or in the event that any Passenger vomits or otherwise soils or damages a Passenger.

9.13 The Company shall not be responsible for any property left by Passengers in any Passenger Vehicle. Such property will be stored by the Company for a period of 14 days and thereafter the Company shall be entitled to return, destroy or otherwise dispose of such property as it, in its absolute discretion, sees fit.

9.14 The Passenger shall be responsible for covering the cost of extra charges in the event of a delay being caused by a 3rd party (immigration or luggage claim queues, lost property or delays caused by the airport/airline used).

 9.15 If Meet and Greet service is reserved or requested by the passenger, it remains passenger’s responsibility to move or operate their trolley or suit cases or carry on. The driver is not responsible to move passenger’s luggage, operate their trolley or carry their luggage from Arrivals Halls to vehicle. However the passenger may request driver to assist them in movement of luggage or belongings and it remains driver’s discretion to accept or refuse the service.

10. Waiting Time Fees and Other Charges

10.1    Regular Address Bookings

      • 0-15 minutes = free of charge
      • +15 minutes = £0.25/minute (or £0.50/minute for the MPV8 and MPV Executive category) + any parking (if applicable)

10.2    Airport & Port Bookings

      • 0-30 minutes = free of charge
      • +30 minutes = £0.25/minute (or £0.50/minute for the MPV8 and MPV
      • + Executive category) + parking ticket (anything above £8.00)

10.3    Train Station Bookings

      • 0-15 minutes = free of charge
      • +15 minutes = £0.25/minute (or £0.50/minute for the MPV8 and MPV
      • Executive category) + any parking (if applicable)
      • Meet & Greet is available on request subject to availability. Please check with the office via phone or email.

10.4    Other Charges

      • Child seat= Free subject to being available and only when especially requested.
      • Diversion or stop on the way = Charge per extra miles (will be calculated based on standard rates and depending on distance)
      • WiFi = Free subject to being available upon request from driver.
      • Extra 30mins waiting+parking = £10 + Parking
      • Credit/Debit card payment fee = £0.00

11. Airport Pickups and Drop Offs

11.1 All Airport bookings for Pickups are carried out from Pick up points which are usually designated points on all airports in U.K. If the driver deems an alternative pickup point is appropriate the driver or company inform the passenger prior to pick up.

11.2 The Driver will not come in the Arrivals Hall to collect passenger. This is known as ‘Meet and Greet’ and is separate service only available upon request and incur extra charges.

11.3 In the event the driver has to go inside the Arrivals Hall to collect passenger, additional charges will be applied including Parking Charges and time taken to collect passenger based on Hourly Rate of £20.

11.4 All Airport Drop Offs are carried out at the Drop Off point usually outside most Airports in U.K. If the driver deems an alternative drop off point is appropriate, the driver or company may inform will inform passenger prior to drop off or during journey.

11.5 If the driver is asked/required to go inside the car park to drop off passenger, additional car park charges will be applied.

12. Miscellaneous

12.1 Airport Taxis and Transfers can subcontract their obligation according to this agreement. This agreement does not allow you to assign, delegate, or transfer any rights or obligations.

12.2 Airport Taxis or Transfers can change the terms and conditions at any time. To ensure you are up-to-date on the changes, please make sure to regularly review these terms. All existing bookings will be processed at the same rates that were in force at the time of booking.

12.3 Information is stored, used and processed in accordance with the Data Protection Act of 1998.

12.4 The agreement is between Airport Taxis and Transfers as company and You , either individual or company.

These terms and conditions do not confer any benefit or advantage on any third party. Without written agreement, no third party can enforce rights under this agreement.

13. Disputes

You and Airport Taxis and Transfers will agree to comply with English law and to submit to the exclusive jurisdiction and control of the courts for any dispute or claim relating to this agreement.

All services provided are subject to above terms and conditions. By booking with us online, by phone, chat, email or directly with our driver, you are agreeing to the terms and conditions mentioned here.

Please take the time to read our terms and conditions as you are agreeing to these automatically by choosing to use our services (if booking by phone, chat, email or directly with our driver) or directly (if booking online).