Cancellation Fee Policy

 Unlike the vast majority of companies, ATT do not charge our clients for unforeseen circumstances where a travel must be cancelled as long as this is done with 24 hours prior of the requested pick-up time.

We understand that sometimes the unpredictable happens and for unforeseen reasons you simply can’t make it.If you would like to cancel your booking with us, you can do this by emailing us at bookings@airporttaxis-transfers.co.uk with your booking reference and reason of cancellation.

Alternatively you can call us on +44 208 090 4409

Please note that prepaid bookings can take up to 7-10 working days to be processed from the moment you inform us of a cancellation. It can then take up to a further 4 working days for the funds to be credited and reach your account. For assistance with refunds, please contact us at accounts@airporttaxis-transfers.co.uk

If a booking is cancelled less than 24 hours prior to the schedule pick-up time, there will be a cancellation fee applied, which depends on the time we were informed…

    • More than 24 hours before pick-up time, no cancellation fee is applied and full refund will be provided.
    • Between 24 and 4 hours before pick-up time = 30% of journey price;
    • If the booking is cancelled 24-4 hours before traveling, 30% of the journey price will be refunded.
    • If the booking is cancelled 4 hours and up to pick up time, 50% of the journey price will be refunded.
    • Once journey has commenced (driver on the way) = 100% of journey price;

If you booked a journey for the wrong date/time, but failed to inform us = 50% of journey price to re-book

If you double booked with a different company, but failed to inform or cancel the journey with us = 50% of journey price + parking/waiting fee

If you have booked a journey with us, but did not turn up, we will require a cancellation fee be paid, for time wasting = 50% of journey price + parking/waiting fee

If your flight is cancelled, you will be given the option to receive a full refund or reschedule your journey. In the event that your flight is diverted to a different airport then the one you were due to land on, you will be given the option to receive a full refund or reschedule your journey from the new airport (in the event that a price difference occurs, you will have to pay this). We will require proof of flight cancellation to qualify for a full refund (in the event that the journey was cancelled with less than 24 hours prior to pickup).

For instant bookings (that were processed for a journey taking place within the next hour) a charge will only be applicable if you cancel the journey after the driver has departed towards your address (on the way). A fixed cancellation fee will be applied based on the vehicle type booked, as follows…

    • Saloon/Estate – £5.00
    • Executive/Business – £8.00
    • MPV (4/5/6) Seater – £8.00
    • MPV+ 8/9 Seater – £10.00